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  • Amber Gem Tower, Mezzanine Floor, Sheikh Khalifa Street | Ajman, United Arab Emirates
  • Amber Gem Tower, Mezzanine Floor, Sheikh Khalifa Street | Ajman, United Arab Emirates

Refund & Return Policy

Refund & Return Policy

Effective Date: July 2026

At Elore Apparel, customer satisfaction is important to us. As many of our products are custom-made and produced specifically for each customer, please read our Refund & Return Policy carefully before placing your order.

1. Customized Products

All custom-made products, including but not limited to:

  • Custom T-Shirts
  • Polo Shirts
  • Hoodies
  • Sweatshirts
  • Jerseys
  • Tote Bags
  • Caps
  • Mugs
  • Corporate Uniforms
  • Safety Uniforms (PPE)
  • Promotional Merchandise

are produced according to your approved design, size, color, and specifications.

Because these products are personalized, they are generally not eligible for return or refund unless there is an error on our part.

2. Eligible for Replacement or Refund

We will gladly replace or refund your order if:

  • You received the wrong product.
  • You received the wrong size due to our production error.
  • The product contains a manufacturing or printing defect.
  • The design printed is different from the final approved artwork.
  • The item was damaged before delivery.

If any of the above applies, please contact us within 7 calendar days after receiving your order.

3. Not Eligible for Refund or Return

Refunds or returns cannot be accepted for:

  • Incorrect size selected by the customer.
  • Change of mind after production has started.
  • Customer-approved artwork containing spelling or design mistakes.
  • Customer-supplied low-resolution artwork affecting print quality.
  • Minor color variations between screen display and printed products.
  • Normal wear and tear after use.
  • Orders that have been washed, worn, altered, or damaged after delivery.

4. Design Approval

For custom orders, customers may receive a digital design proof before production.

By approving the artwork, you confirm that:

  • All spelling is correct.
  • Design placement is correct.
  • Colors are acceptable.
  • Sizes and quantities are correct.

Once production begins, changes or cancellations may no longer be possible.

5. Order Cancellation

Orders may be cancelled only before production begins.

Once production has started, cancellation requests cannot be accepted because materials and labor have already been allocated to your order.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please send us:

  • Your Order Number
  • Clear photos of the product
  • Photos of the packaging (if applicable)
  • A brief description of the issue

Our team will review your request and respond as quickly as possible.

7. Return Shipping

If the return is due to an error by Elore Apparel, we will cover the return shipping costs where applicable.

If the return is not eligible under this policy, any shipping costs will be the responsibility of the customer.

8. Refund Processing

Once your request has been reviewed and approved, refunds (when applicable) will be processed using the original payment method.

Processing times may vary depending on your payment provider.

9. Color & Print Disclaimer

Printed colors may vary slightly from what you see on your phone, tablet, or computer screen due to differences in screen settings, lighting, and printing processes.

Such minor variations are considered normal and are not regarded as printing defects.

10. Size Disclaimer

Customers are encouraged to review our Size Guide before placing an order.

Measurements may vary slightly due to manufacturing tolerances.

Orders placed using incorrect sizes selected by the customer are not eligible for refund or replacement.

11. Promotional Offers

Products purchased through promotional offers, bundle deals, or special campaigns (such as Buy Any 3 T-Shirts for AED99 + Free UAE Delivery) are covered by this Refund & Return Policy.

Promotional pricing does not affect your rights to receive a replacement or refund when a product is defective, damaged, or incorrectly supplied by Elore Apparel.

However, promotional products remain subject to the same exclusions outlined in this policy, including customer-selected sizing errors, approved artwork, or change-of-mind requests.

12. Contact Us

If you have any questions regarding this policy or need assistance with your order, please contact us.

13. Our Quality Commitment

At Elore Apparel, we take pride in producing high-quality custom apparel for every customer. Every order is carefully inspected before it leaves our production facility to help ensure it meets our quality standards.

If we make a mistake, we will make every reasonable effort to correct it. Our goal is to provide excellent products, honest service, and a positive customer experience. If you have a genuine concern regarding your order, we encourage you to contact us, and our team will work with you to find a fair and reasonable solution.

of-mind requests.

 

Elore Apparel
Ajman, United Arab Emirates

📧 Email: info@eloregroups.com
📱 WhatsApp: +971 50 874 0995

We are committed to providing high-quality custom apparel and will always work with you to resolve any genuine concerns fairly and promptly.